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SaraJaneSaraJane 

Salesforce does not work in Outlook

Hi,
 
I was wondering if you could help. My laptop needed re-installing and I copied my Outlook folder over to my new installation. Once re-installed I loaded up Outlook and there was a little message about Salesforce.com but I think that was because it wasn't installed. I then installed Salesforce for Outlook and it worked to start with and then it just stopped working. The salesforce toolbar has totally diappeared and I could only access it via a new message screen (composing a new e-mail). This toolbar has now disappeared. I have re-enabled the one disabled .dll that I found in Outlook's About box. Also, I have used that Intellisync and it all looks fine. When I click on start it says it has nothing to do, even though the last synchronisation was before my re-install. I am running Outllook 2003 using Exchange and XP.
 
Any ideas?
 
Thanks
KevinMcKevinMc
From Outlook, try going to Help/About Microsoft Office Outlook.  When the dialog window appears, click on the "Disabled Items" button.  If Salesforce appears there, just reactivate it.