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gabbrogabbro 

Office Edition doesn't work, even if it has been installed

Hi everybody.
I successfully install the Office Edition for Salesforce, but I cannot find any difference when I open Excel.
 
Consider that the system has recognized the installation, because Salesforce item is inside the additional item lists, and that plugin is correctly flagged.
 
What can I do?
 
Thank for advice.
Nicole-FranceNicole-France

Hi,

I have also installed Office Edition but it won't work.

I always get an Microsoft Visal Basic error message everytime I open a Word Document:

"Run-time error 13 - Type mismatch".

I have logged a case and received a very detailed answer. I have followed all instructions step by step but the result is the same.

Did you solve your problem or does anyone have the same?

It is crucial that I should be able to use the Office plugin and I am worried I may never find the solution!

Thank you so much for your help.

Nicole