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Divya
Outlook Edition - Adding a case
Hi,
I was wondering if anyone else has seen this and has a solution:
When I create a case from an email in Outlook - the email does not get added as part of the case. I was under the impression that the email would be included in the case details (may be in the activities section). As it works right now only the contact details get included. Anyway to fix this problem and have the email included?
Thanks!
Divya
I was wondering if anyone else has seen this and has a solution:
When I create a case from an email in Outlook - the email does not get added as part of the case. I was under the impression that the email would be included in the case details (may be in the activities section). As it works right now only the contact details get included. Anyway to fix this problem and have the email included?
Thanks!
Divya
Divya