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lsatony Outlook Edition - Unable to send request to server...
One of our users is having major problems w/ Outlook Edition. They are not able to login or add emails via the Outlook plug-in.
The issue seemed to randomly occur a few weeks ago. I'm not sure if it's an issue w/ SF, the Outlook plug-in, or with the users computer.
The specific error they receive is -
"Unable to send request to server. The system cannot find the file specified."
So far, we've tried -
* installing the most recent update for the outlook plug-in
* uninstalling & reinstalling the outlook plug-in
* resetting & re-entering the security token
* checked registry proxy settings as noted in the SF help (link below)
https://na5.salesforce.com/help/doc/user_ed.jsp?body=%2F_ui%2Ftraining%2Fhelp%2FCombinedSearchPage&str=%22Unable+to+send+request+to+server.++The+system+cannot+find+the+fi
We've contacted SF basic support, as well as our SF consultant, and no one has found a fix. SF basic support has "escalated" the issue, but in my experience that means we won't hear back from them:(
Has anyone here had a similar issue & solution?
Thanks for your time!
The issue seemed to randomly occur a few weeks ago. I'm not sure if it's an issue w/ SF, the Outlook plug-in, or with the users computer.
The specific error they receive is -
"Unable to send request to server. The system cannot find the file specified."
So far, we've tried -
* installing the most recent update for the outlook plug-in
* uninstalling & reinstalling the outlook plug-in
* resetting & re-entering the security token
* checked registry proxy settings as noted in the SF help (link below)
https://na5.salesforce.com/help/doc/user_ed.jsp?body=%2F_ui%2Ftraining%2Fhelp%2FCombinedSearchPage&str=%22Unable+to+send+request+to+server.++The+system+cannot+find+the+fi
We've contacted SF basic support, as well as our SF consultant, and no one has found a fix. SF basic support has "escalated" the issue, but in my experience that means we won't hear back from them:(
Has anyone here had a similar issue & solution?
Thanks for your time!