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Salesforce Options not showing under the Tools

I had a remote user install Connect for Outlook, and we are on Citrix, but for some reason the Salesforce Options are not showing under the Tools in Outlook. Does anyone know what could be causing this? Thanks.

Hi KWilliams76,


You can try these directions out-


1. In Outlook, go to Help > About Microsoft Office Outlook.


2. When the window appears, click the Disabled Items button.


3. When the Disabled Items window appears, highlight the first row and click the 'Enable' button. Repeat as needed if there are any other rows in the box until the box is empty. Click the 'Close' button when complete.


4. Click the 'OK' button to close the first window opened.


5. Close Outlook, wait 1 minute, and re-start Outlook again.


6. The Outlook Toolbar should now be back.


Good Luck,


Ok, thank you. I will have the rep try this and see if it works.