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Lost Toolbar Buttons - Restore Help Pls! (standard Outlook methods not working)

A user deleted a couple buttons from the Outlook tool bar using the Outlook Customize Toolbar options and now the buttons on the new message - Send and Add to Salesforce and the Salesforce Address book - are both gone, gone, gone for good.

Anyone have tips? Did the unistall - re-install, nope. Other toolbar options seems to have issues, too. Sometimes quitting Outlook brings him errors.

The Send and Add and the  Address book are actually two buttons that this user wants most. Thanks.


Hi JAW99,


If the Salesforce Toolbar in Outlook is there when the user is in his/her Inbox, but not the Toolbar is not there when the user goes to create a new e-mail message, you can try the following:


In Outlook, go to Tools > Options > Mail Format.


In the 'Message Format' section, make sure the checkbox for 'Use Microsfot Office Word 2003 to edit e-mail messages' is NOT checked. Also, make sure the the checkbox 'Use Microsoft Office Word 2003 to read Rich Text e-mail messages is NOT checked.


Hope this helps.