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plangleyplangley 

Failed to Login to SalesForce in Outlook - I'm using the secuirty token

So all of a sudden I can't use the Outlook toolbar - I get the "Failed to Login to SalesForce..." error. I've reset my token and appended it to my password but still it doesn't work. Any help appeciated!

 

Outlook 2007

Windows 7

plangleyplangley

well i found the issue - a web proxy. when i turn it off it works. any work-around for using a proxy?
AMartinAMartin

Hi,

 

Login through the application and check your login history.  Check to see sfdc actually has a record of you trying to login via Outlook.

 

If it does, you probably just need to update your sfdc password in Outlook.

 

If it doesn't, the Outlook add-on is not even hitting the sfdc servers which probably means there's a problem connecting to the internet.  Do you use a proxy server and have the settings for it on your browser been turned off?

 

hth.

Aiden