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abrahj1abrahj1 

case creation from outlook - generating an email to contact

We create our cases from an Outlook mailbox.  Is there a way for an email to be generated to the Contact - giving the case # etc? 

 

We haven't been able to figure out how to do this, so our work-around is to go in and edit and save the case - and then check the "Send notifcation email to contact" checkbox. 

ram_iyerram_iyer

You can create an Auto Response rule to send an email to the contact whenever a case is created.

 

 - Ram

raghu.cheruvuraghu.cheruvu

Our email to case is not working whereby the emails are appearing in outlook but they are not generating a case in Salesforce.any ideas on what might be the problem