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desktopIntegrationdesktopIntegration 

Error while Integrating the new CTI Toolkit with the PhonePanel Adapter

Hi,

 

I have interagted the new CTI Toolkit 3.0 with the PhonePanel Adapter but I m getting this error when i try to run the CTI Adapter through salesforce.

"Error connecting to the Salesforce.com AppExchange API: The CTI stylesheet (Version: 3.0) you are using is incompatible with call center (Version: 1.0)."

Please suggest how can this error be handled.

 

Regards,

Shubha

desktopIntegrationdesktopIntegration

Hi,

 

I have got the fix for this error.

While upgrading the CTI Adapter to 3.0 make sure you upgrade the CTIAdapter.xml too as there is an additional tag for the version information

<item sortOrder="4" name="reqVersion" label="Version">3.0</item> and Import this xml to the salesforce for adding the callcenter details. This will make the callcenter compatible with the CTIAppExchangeAPI version 3.0.

 

Regards,

Shubha