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Creating a dropdown using CTI toolkit and adding it ot the CTIForm

Hi,

I m creating a CTI Adapter using the Salesforec CTI toolkit.

I have requirement of adding an additional dropdown to the CTIForm.

The dropdown will have Call Type – All Calls, Inbound,Outbound and agent will select the call type from the drop down.

Pleas suggest how can we add this control and how can we handle all its events.

Regards

Shubha

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