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JJE_OLDJJE_OLD 

Add Received Email

Hi,

 

I just installed Salesforce for outlook to try it.

I'm able to send and add an email to a contact but on received or sent email that I tried, I always have the

"The email did not contain any useable content." message.

 

Is there something I do wrong?

 

Thanks,

 

 

MycodexMycodex

Getting the same error. SF's response was that its still in its infancy in terms of functionality.
MycodexMycodex

Hey Cloudy, I found out this is a known bug that is currently being patched in the next release. I figured out these workaround instructions while diagnosing. See if they work for you. Its definitely not a quick and easy workaround.

 

  1. Change Outlook to Work Offline
  2. Click Add Email on the email to send to Salesforce. The status on the email updates to “Sent to salesforce.com”
  3. It now appears in the Outbox since we are offline.
  4. Open the email in your Outbox and click Send.
  5. Put Outlook back in Online mode.
  6. Wait and see if you get a confirmation on a successful add.
pratimaarorapratimaarora

We are aware of this issue and the fix is coming soon.

 

Pratima