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RajivRajiv 

Tool Connect with Microsoft Outlook Issue

Hi Everyone,

I Am using a tool called as Connect for Microsoft Outlook. I have established a connection from Outlook to salesforce. Also when I enter an email address in Outlook I am getting the corresponding contact in Salesforce with this email address but when I transfer the email from Outlook to Salesforce Contact, then it creates the error
" Contact your administrator to confirm that you have access to activites in Salesforce.com . You appear to only have Read only access to tasks."
But when I checked Its shows public read write access.

this similar functionality called email to Case is working fine which creates a Salesforce Case. But somehow adding mail message from Outlook to corresponding contact does not appear to work.

So Plz guys help me on this issue.

Thanks,
Rajiv

JanitaB2JanitaB2

Rajiv,  I just saw your post, so this is probably out of date.  Here's a couple of things to look at.

 

To add a Task on the Contact, you need Edit on Contacts. 

You need the ability to update the specific contact as well, either you are the owner, or from your sharing rules.

 

If you solved the problem, please post the solution. 

 

Cheers,

Jan