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TG How seamlessly does Salesforce sync with Entourage?
I appreciate that this must have been asked countless times, so any reponses will be very gratefully received.
I understand that maildrop allows entourage and salesforce to sync, but I need to know exactly how seamlessly this works, as it seems Salesforce themselves have minimal knowledge of this application (having caled their support line).
Ensuring that the consultants at my company use the database is key to it's success. A fundamental part of getting this buy-in from them is that all contacts and emails can be uploaded from Entourage very easily (ie they upload automatically or at the touch of a button), as no one will bother to use salesforce if they have to manually enter all contacts to both Entourage and the database.
So, my question is, does maildrop allow all contact details and emails that are in Entourage to sync with Saledforce and vice versa?
Further to this, I assume that any updates that flow from Salesforce to Entourage will then update the consultants' Blackberrys as usual?
Any help/thoughts?
Message Edited by TG on 09-01-2008 03:09 AM
I understand that maildrop allows entourage and salesforce to sync, but I need to know exactly how seamlessly this works, as it seems Salesforce themselves have minimal knowledge of this application (having caled their support line).
Ensuring that the consultants at my company use the database is key to it's success. A fundamental part of getting this buy-in from them is that all contacts and emails can be uploaded from Entourage very easily (ie they upload automatically or at the touch of a button), as no one will bother to use salesforce if they have to manually enter all contacts to both Entourage and the database.
So, my question is, does maildrop allow all contact details and emails that are in Entourage to sync with Saledforce and vice versa?
Further to this, I assume that any updates that flow from Salesforce to Entourage will then update the consultants' Blackberrys as usual?
Any help/thoughts?
Message Edited by TG on 09-01-2008 03:09 AM
If you're looking for seamless integration between Entourage or Mac OS X Mail, iCal and Address book with Salesforce and Exchange, check out our Salesforce Certified Riva Integration Server.
http://www.omni-ts.com/newsroom/mac-crm-sync.html
http://www.omni-ts.com/newsroom/entourage-crm-integration.html
The Mac is compatible with Riva because Riva provides transparent server-side synchronization directly between Salesforce and Exchange. There is no Outlook plug-in required. This means that Riva provides full integration with all Exchange clients running on all desktop or mobile operating systems including Outlook, Outlook Web Access, Terminal Services, Mac Entourage, Mac OS X Mail, iCal, Address Book, BlackBerry, iPhone, ActiveSync mobile devices and others.
And if you only need to sync a limited number of Mac users, you can access Riva Live in the Cloud:
http://www.omni-ts.com/crm-integration/riva-live.html
Best regards,
Aldo Zanoni
CEO, Managing Director
Omni Technology Solutions, Inc.
www.omni-ts.com