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laytro1978laytro1978 

Message for Simon F Maildrop problem

Hi Simon,

 

I have a user who has just installed maildrop.

 

Using a mac with office 2011 outlook.

 

He tries to send an email into the system and gets the following error.

 

unknown.png

 

Can you please help.

 

Thanks

 

Ross

Best Answer chosen by Admin (Salesforce Developers) 
SuperfellSuperfell

The v2.8 release of maildrop fixes this.

All Answers

SuperfellSuperfell

I can't see the error picture. Also, can you post what verison of maildrop & osx you're using.
laytro1978laytro1978

Thanks Simon, and sorry for the delay.

 

OSX 10.6.4

Mail Drop 2.7

 

Error Message I have retyped from the image

 

Error executing apple script

script/Applications/Maildrop.app//Contents/

Resources/mail scripts/Add email to Salesforec.com.scpt

error {

NSA AppleScriptErrorBriefMessage = "The variable

cmb is not defined.";

NSAAppleScriptErrorMessage = "The variable cmb is

not defined.";

NSAAppleScriptErrorNUmber = -2753;

NSAppleScriptErrorRange = NSRange: {2539,3};

}

 
laytro1978laytro1978

Sorry to chase Simon any ideas?

 

OSX 10.6.4

Mail Drop 2.7

 

Error Message I have retyped from the image

 

Error executing apple script

script/Applications/Maildrop.app//Contents/

Resources/mail scripts/Add email to Salesforec.com.scpt

error {

NSA AppleScriptErrorBriefMessage = "The variable

cmb is not defined.";

NSAAppleScriptErrorMessage = "The variable cmb is

not defined.";

NSAAppleScriptErrorNUmber = -2753;

NSAppleScriptErrorRange = NSRange: {2539,3};

}

 
SuperfellSuperfell

You said they were using Outlook, but that's the mail script, not outlook. does the outlook icon appear in the maildrop toobar ?
Laytro80Laytro80

Sorry I had them switch to Mac Mail and test, same problem.

 

The icon is the mac mail icon.

 

Is it worth updating to the latest OSX version?
SuperfellSuperfell

So not using Outlook 2011 at all then? can you detail how your mac mail is configured (number & types of mailboxes etc)
Laytro80Laytro80

No.

 

Leave it with me I will use team viewer to connect and have a look around.

 

Is there anything I can do to solve, worth upgrading to the latest version of OSX?

 

Cheers

 

R
SuperfellSuperfell

I tracked down a 10.5 machine, and see the same error, if you're on 10.5, them moving to 10.6 should fix it.
Laytro80Laytro80

There on 10.6.4?

 

I will upgrade to 10.6.6 and have a look around.

 

Thanks again Simon.
SuperfellSuperfell

The v2.8 release of maildrop fixes this.

This was selected as the best answer
Laytro80Laytro80

Cheers Simon worked a treat.