function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
uptime_andrewuptime_andrew 

Visualforce Email Template - Suggested Solutions

Hello,

 

I am looking into a way to create a Visualforce Email template to use for our Case auto-response.  What I'd like to be able to do is print a list of Suggested Solutions.

 

I know I can print the related list of Solutions with the code below.  However, I would like to print a list of Suggested Solutions, since when the case is opened, the Solutions will not be defined yet.

 

 

 

<messaging:emailTemplate subject="Your Case Has Been Opened" recipientType="Contact" relatedToType="Case">
<messaging:htmlEmailBody >

(some unrelated html tabs / messaging)

        <table border="0" >
        <tr>
        <th>Solution Number</th>
        <th>Solution Name</th>
        </tr>
        <apex:repeat var="cx" value="{!relatedTo.CaseSolutions}">
        <tr>
        <td><a href =
        "https://na1.salesforce.com/{!cx.SolutionId}">{!cx.Solution.SolutionNumber}
        </a></td>
        <td>{!cx.Solution.SolutionName}</td>
        </tr>
        </apex:repeat>
        </table>        

(some unrelated html tabs / messaging)

</messaging:htmlEmailBody>
</messaging:emailTemplate>

 
 
 


GoodGrooveGoodGroove
Maybe a time based workflow to sent this mail?


uptime_andrewuptime_andrew
Thanks for the response GoodGroove;  however, the issue is not about timing; its about automating the Suggested Solutions to appear (rather than having to manually link cases to solutions).
 
 


ic2kchad2ic2kchad2
I would love to know how to accomplish this as well.


dgervaisdgervais
Was anyone able to achieve this?
I'm trying to achieve the same...