Hi Bob,

I am facing some issues to open the case in a new subtab. We used the below code. Here, we are implementing the below things:

1. Create a new case when the user clicks on the custom button called on Remake.

2. Then, remake() is called to send the remake case details to SAP ECC.

I used the below code to open the created case in a new subtab after the execution of these two methods.

But, i dont know, the created new case is not rendering on VF page and new subtab is not opening.

I pasted the code below. Please check and support me to fix this issue.

VF Page:

<apex:page standardController="Orders__c" extensions="Order_Header_Component_Controller">
    <apex:form >
        <apex:includeScript value="/support/console/25.0/integration.js"/>
        <script>
            var button;
            function disableButton()
            {
                button.disabled = true;
            }
            
            function changeButton()
            {
                alert("Change has been sent to ECC.");
            }
        </script>
        <script> //declare js vars
            var newCaseId;
        </script>
        <apex:outputPanel id="jsVarsPanel">
            <script> //set js vars to controller properties
                newCaseId='{!insertedNewCaseId}';
            </script>
        </apex:outputPanel>
        <script type="text/javascript">
            function openNewCaseInSubTab() {
                sforce.console.getEnclosingPrimaryTabId(openSubtab);
            }
            var openSubtab = function openSubtab(result) {
                var primaryTabId = result.id;
                alert(newCaseId);
                var URLValue = '/'+newCaseId+'?isdtp=vw';
                alert("Value of the URLValue......"+URLValue);
                sforce.console.openSubtab(primaryTabId,URLValue, true,'New Case', null, openSuccess, 'NewCaseSubtab');
            };
            var openSuccess = function openSuccess(result) {
                if (result.success == true) {
                    button.disabled=false;
                    alert('subtab successfully opened');
                } else {
                    alert('subtab cannot be opened');
                }
            };
        </script>
        <apex:pageBlock mode="maindetail">
            <apex:pagemessages />
            <apex:pageBlockButtons location="top" >
                <apex:actionFunction name="remake" action="{!remake}"/>
                <apex:commandButton action="{!insertCase}" oncomplete="remake(); openNewCaseInSubTab(); return false;" value="Remake" rerender="redirectPanel,jsVarsPanel" id="remake" onclick="disableButton();" rendered="{!showButtons}"/>
                <script type="text/javascript">
                    button = document.getElementById('{!$Component.remake}');
                </script>
                <apex:commandButton action="{!newCase}" oncomplete="openNewCaseInSubTab(); return false;" value="New Case" rerender="redirectPanel,jsVarsPanel" id="newCase" onclick="disableButton();"/>
                <script type="text/javascript">
                    button = document.getElementById('{!$Component.newCase}');
                </script>
        </apex:pageBlockButtons>            
        </apex:pageBlock>
    </apex:form>
</apex:page>

Apex Methods:-
public void insertCase()
    {       
        List<Orders__c> ol = [SELECT Id FROM Orders__c WHERE Order_Num__c =: o.Order_Num__c limit 1];

        newCase = new Case(OwnerId = UserInfo.getUserId(),
                                Subject = 'Remake: ' + o.Side_Marks_Txt__c,
                                Description = 'Case for Order # ' + o.Order_Num__c,
                                Reference__c = o.Order_Num__c,
                                Original_Order__c = ol[0].Id,
                                AccountId = o.AccountID__c,
                                Status = 'In Process',
                                Origin = 'Phone',
                                Reason = 'Product',
                                Type = 'Challenge',
                                Case_Reason_Details__c = 'Remake Processed',
                                RecordTypeId ='012E0000000LbAy');
                                
        AssignmentRule ar = [select id from AssignmentRule where SobjectType = 'Case' and Active = true limit 1];
        Database.DMLOptions dmlOpts = new Database.DMLOptions();
        dmlOpts.assignmentRuleHeader.assignmentRuleId= ar.id;
        newCase.setOptions(dmlOpts);
        
        insert newCase;
        
        insertedCaseId = newCase.Id;        
        
    }
    public void remake()
    {     
        newCase = [SELECT CaseNumber, Id FROM Case WHERE Id =: insertedCaseId limit 1];
        system.debug('Value of the case id in remake method.....'+newCase.Id);
        
        //Only allow a remake on an original order   
        system.debug('Value of the Order Type Code in remake....'+o.Order_Type_Cd__c);   
        if (o.Order_Type_Cd__c != 'ZOR')
        {
                ApexPages.Message errormsg = new ApexPages.Message(ApexPages.severity.ERROR,'Create with reference to the original order only.  Order Type Code : ' + o.Order_Type_Cd__c);
            ApexPages.addMessage(errormsg);
            isRedirecting = false;
            delete newCase;
            //return null;
        }
        if (this.AuthorizationExists == false)
        {
            ApexPages.Message errormsg = new ApexPages.Message(ApexPages.severity.ERROR,'Custom setting configuration is not complete.  Please contact your system administrator');
            ApexPages.addMessage(errormsg);
            delete newCase;
           //return null;
        }        
        try {
            
            isRedirecting = true;
            String userId = UserInfo.getUserId();
            
            User currentUser = [SELECT Email FROM User WHERE Id =: userId limit 1];
            System.debug('*** currentUser ***: ' + currentUser);
            
            SapSoapOrderRemakeRepair.Z7ttReturn call;
            
            Account a = [SELECT Id, Account__c, Sales_Organization__c FROM Account WHERE Id = :o.AccountID__c LIMIT 1];
            //TODO: Include call to create case and retrieve Case Id from call
            SapSoapOrderRemakeRepair.zwsb_zsf_order_create soapCall = new SapSoapOrderRemakeRepair.zwsb_zsf_order_create();
            SapSoapOrderRemakeRepair.ZvtHdrFields orderRemake = new SapSoapOrderRemakeRepair.ZvtHdrFields();
            
            orderRemake.Vbeln = o.Order_Num__c;
            orderRemake.Tcode = 'VA01';
            orderRemake.Auart = 'ZQC';
            orderRemake.Augru = 'REM';
            orderRemake.SmtpAddr = currentUser.Email.removeEnd('.full');
            orderRemake.Vkorg = a.Sales_Organization__c;
            orderRemake.Kunnr = a.Account__c;
            orderRemake.CaseNum = newCase.Id;
            orderRemake.ActCaseNumber = newCase.CaseNumber;
            
            System.debug('*** SmtpAddr ***: ' + orderRemake.SmtpAddr);
            System.debug('*** CaseNum ***: ' + orderRemake.CaseNum);
            
            //TODO: Wrap the webservice call in a try catch block
            //TODO: Once a return message and status is included modifiy to parse results
            try {
                soapCall.inputHttpHeaders_x = new Map<String, String>();
                soapCall.inputHttpHeaders_x.put('Authorization', this.Authorization);
                soapCall.clientCertName_x = 'SapPiCert';
                
                System.debug('*** Calling REMAKE ***: ');
                call = soapCall.ZsfOrderCreate(orderRemake);
            } catch (System.Typeexception te) {
                soapCall = new SapSoapOrderRemakeRepair.zwsb_zsf_order_create();
                SapSoapOrderRemakeRepair.Z7ttReturn temp = new SapSoapOrderRemakeRepair.Z7ttReturn();
                temp.item = new SapSoapOrderRemakeRepair.Z7strBapiret2[]{};
                //SapSoapOrderRemakeRepair.ZvtHdrFields orderRemake = new SapSoapOrderRemakeRepair.ZvtHdrFields();
                SapSoapOrderRemakeRepair.Z7strBapiret2 mimicResponse = new SapSoapOrderRemakeRepair.Z7strBapiret2();
                mimicResponse.Message = 'DB entries saved';
                temp.item.add(mimicResponse);
            }
            
            
            /**************************************************************************
             * Notes       : Checking the return message from the webservice call to
             *               SAP to verify that the webservice call returns a
             *               "success" message.
             *************************************************************************/
            if (call.item[0].Message != 'DB entries saved')
            {
                System.debug('*** testing received message ***');
                ApexPages.Message errormsg = new ApexPages.Message(ApexPages.severity.FATAL, soapCall.ZsfOrderCreate(orderRemake).item[0].Message + ' : User = ' + orderRemake.SmtpAddr);
                ApexPages.addMessage(errormsg);
                isRedirecting = false;
                delete newCase;
                //return null;
            }
            
            System.debug('*** Return Message ***: ' + soapCall.ZsfOrderCreate(orderRemake).item[0]);
        } catch (Exception ex) {
            ApexPages.Message errormsg = new ApexPages.Message(ApexPages.severity.ERROR,' ' + ex + '. On line #: ' + ex.getLineNumber());
            ApexPages.addMessage(errormsg);
            isRedirecting = false;
                
            //return null;
        } finally {
            /**************************************************************************
             * Notes       : Creating a new case regardless of the Webservice failing
             *************************************************************************/
           
            System.debug('*** counter ***: ' + counter);
            counter++;
            System.debug('*** counter + 1 ***: ' + counter);            
            insertedNewCaseId = newCase.Id;
            system.debug('Id of the case created in remake method.....'+insertedNewCaseId);
        }

        //return null;
    }

 Kindly check and suggest me to solve this issue.

Thanks in advance.

Regards,

kumar