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desktopIntegrationdesktopIntegration 

Opening a Visual force page from CTI Adapter in a tab in Service Cloud Console

Hi,

 

Does anyone have any idea about this:

 

I have developed a phone panel using salesforce cti toolkit 4.01 and have a Visualforce page integrated to it. I am able to call the Visual force page from the Phone panel on a simple console but when I try the same thing on service cloud console the Visula force page does not open properly.

I need to open the Visual force page on the tab in service cloud console.

Please help.

 

Regards,

Shubha

sfdcAnonsfdcAnon

Hi,

 

For the console, links have to be modified to open primary and subtabs. See this blog on how to open tabs -

 

http://success.salesforce.com/ideaView?id=08730000000YKxYAAW

 

Note how the srcUP call is used with the following JavaScript -

if (typeof(srcUp) == 'function') {
    srcUp('http://www.google.com/search?q={!SUBSTITUTE( Case.Subject , " ", "+") }');
} else {   
    window.open('http://www.google.com/search?q={!SUBSTITUTE( Case.Subject , " ", "+")}');
}

 

That should do the trick.