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InteractiveLogic Customizing Contact Details in Live Agent Console
Is it possible to customize the Contact Details in Live Agent Console?
If so...
- How much can be customized?
- Is there documentation about how to customize that view? (I really tried, but couldn't locate it!)
Many Thanks!
Hi Evan,
any news on this customization?
I have the same problem and I wonder if there is a way to change Contact Details layout.
Thanks,
Andrea