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Customizing Contact Details in Live Agent Console

Is it possible to customize the Contact Details in Live Agent Console?


If so...


  • How much can be customized?
  • Is there documentation about how to customize that view? (I really tried, but couldn't locate it!)


Many Thanks!


Hi Evan,


any news on this customization?


I have the same problem and I wonder if there is a way to change Contact Details layout.