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SFManiSFMani 

Click to dial within salesforce

 I am looking forward to integrate a virtual phone system within salesforce, which should be able to embed click-to-dial into salesforce. Does anyone have an idea on how to implement it?

Best Answer chosen by Admin (Salesforce Developers) 
Navatar_DbSupNavatar_DbSup

 Hi,

 

You follow the below link:

http://wiki.developerforce.com/page/CTI_Toolkit

 

Did this answer your question? If not, let me know what didn't work, or if so, please mark it solved. 

All Answers

Navatar_DbSupNavatar_DbSup

 Hi,

 

You follow the below link:

http://wiki.developerforce.com/page/CTI_Toolkit

 

Did this answer your question? If not, let me know what didn't work, or if so, please mark it solved. 

This was selected as the best answer
SFManiSFMani

Thanks for providing the link.

I have some questions specific to my application.

1. How can we make a call record password protected?

2. The phone system is to be used both on Mac and Windows, so how can we manage the integration for both the OS?
sfdcAnonsfdcAnon

Hi Indivar,

Apologies for the late reply. Have a look at this. 

 

http://blogs.salesforce.com/company/2012/08/open-cti-moving-cti-integrations-to-the-cloud.html

 
pjonnapjonna

<support:clickToDial number="{! phone}" entityId="{! id}" />
Chris WoodwardChris Woodward
Have you tried checking 3rd party apps, SFMani? If you haven't, I recommend that you check Tenfold. It's a CTI that integrates Salesforce with phone systems.

One of Tenfold's main feature is click-to-dial, which converts all phone numbers in Salesforce and on any part of your browser into clickable hyperlinks. This feature eliminates misdialing of phone numbers. Other Tenfold features include automatic call logging, a screen pop (caller ID), and a call analytics dashboard.

You can check this link to learn more about how Tenfold integrates Salesforce with phone systems:
https://www.tenfold.com/integrations/salesforce