I have configured Live agent for the org, created skills, assigned the System Admin Profile to all the skills. Created a button and deployment.

I create a Sites VF page using the code from the deployment guide.

No matter what I do, the Offline element always shows. I cannot get the online element to show despite two live agents being logged into the live agent console and the status as available.

Anyone have any ideas? btw, this is in sandbox.

here is the VF code, very basic, right now just trying to get the ONLINE element to display.

<apex:page >
  <h1>Welcome</h1>
   Thank you for contacting customer support
   <!-- START Button code -->
      <a id="liveagent_button_online_573W00000004CAL" href="javascript&colon;//Chat" style="display: none;" onclick="liveagent.startChat('573W00000004CAL')">ONLINE</a><div id="liveagent_button_offline_573W00000004CAL" style="display: none;">OFFLINE</div><script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function(){liveagent.showWhenOnline('573W00000004CAL', document.getElementById('liveagent_button_online_573W00000004CAL'));
liveagent.showWhenOffline('573W00000004CAL', document.getElementById('liveagent_button_offline_573W00000004CAL'));
});</script>

   <!-- END Button code -->
   
   <apex:outputtext value="TEST TEXT"/>
   
   <!-- Deployment code -->
<script type='text/javascript' src='https://c.la2cs.salesforceliveagent.com/content/g/deployment.js'></script>
<script type='text/javascript'>
liveagent.init('https://d.la2cs.salesforceliveagent.com/chat', '572W00000004C9X', '00DW0000000IRe9');
</script>
</apex:page>