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Bethann GonzalezBethann Gonzalez 

Live Agent-Post Chat Page-Exit Survey

I am currently integrating Live Agent in Salesforce. I have created Post-Chat page, however I need to integrated an "Exit Survey" in the Post-Chat page. I do not have strong knowledge in HTML and Javascript and not sure what the code should look like to create the "Exiti Survey". Here is the information that I would like to display:


Exit Survey:

Content that will be displayed before and after the survey is submitted:

Thank you for your interest in our products and services. 

Body Text:

Please complete a  quick suvey to rate our online customer service chat. 

Headline Tex (displayed after submission)

Body Test (displayed after submission)

Pacific Power online chat is available 8 am -4:30pm PST-Monday to Friday. 

Field 1:

How would you rate yoiur overall experience?

Select Field:




Field 2 

Please include any comments:

Text Field Here

Survey window closing after 1 minute 


Here is the the Visual Markup that I have for the Post Chat Page:


<apex:page showHeader="false">
<h1>Post Chat Page</h1>
<!-- These variables are passed to the post-chat page and can be used to customize your
post-chat experience -->
Request Time: <apex:outputText value="{!$CurrentPage.parameters.requestTime}" /><br/>
Start Time: <apex:outputText value="{!$CurrentPage.parameters.startTime}" /><br/>
Button Id: <apex:outputText value="{!$CurrentPage.parameters.buttonId}" /><br/>
Deployment Id: <apex:outputText value="{!$CurrentPage.parameters.deploymentId}" /><br/>
Last Visited Page: <apex:outputText value="{!$CurrentPage.parameters.lastVisitedPage}"
Original Referer: <apex:outputText value="{!$CurrentPage.parameters.originalReferrer}"
Latitude: <apex:outputText value="{!$CurrentPage.parameters.latitude}" /><br/>
Longitude: <apex:outputText value="{!$CurrentPage.parameters.longitude}" /><br/>
City: <apex:outputText value="{!$}" /><br/>
Region: <apex:outputText value="{!$CurrentPage.parameters.region}" /><br/>
Country: <apex:outputText value="{!$}" /><br/>
Organization: <apex:outputText value="{!$CurrentPage.parameters.organization}" /><br/>
Transcript: <apex:outputText value="{!$CurrentPage.parameters.transcript}" /><br/>
Disconnected By: <apex:outputText value="{!$CurrentPage.parameters.disconnectedBy}"
Error: <apex:outputText value="{!$CurrentPage.parameters.error}" />
<!-- Implement your post-chat message, form, or survey here -->



I appreciate any help I can get!


Thank you!


Prashanth Kumar Singh Poorna SinghPrashanth Kumar Singh Poorna Singh

Currently I am working on the Post-Chat Survey Questions and Want to know did you saved the Surevey Questions to Live Chat Transcript.

Kindly let me know about this. 

Thank you in advance
Mubeen QawiMubeen Qawi
Hello there, Were you guys able to figure out the Visual markup for the Post-Chat Form, if yes can you please provide your thoughts to help the community?

Thank You!