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CloudHugger2CloudHugger2 

Setting email template when using apex:emailpublisher

Hi All,

 

Any advice appreciated - seem to be between a rock and a hard place!

 

I need to be able to control the email template a support user defaults to when they want to create an email via case feed action.  

 

If I use the smart templates feature it only works with the standard mail action, which defaults From to the user's personal address (Yikes!) rather than a 'support@' email address.  

If I use a custom emailpublisher component in a custom action, then I can set the From to whatever I want, but cannot set an email template to use.

 

Any suggestions out there? Seems bizarre we cant control From address and email template to use...

 

 

 

 

turbobuickturbobuick

Hey there,

 

I'm running into this same issue. Please post back if you've solved this issue!
CloudHugger2CloudHugger2
Unfortunately - looks like going to have to throw component out the window and roll one from scratch.