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icejohn2508icejohn2508 

Create Custom Button on Case E-Mail Template - "Send E-Mail and Close Case"

Hello All,

 

Our support agents our requesting a "Custom Button" on the Case E-Mail template.  What they would like is the ability to click a "Send E-Mail and Close Case" button.  Once clicked the e-mail would be sent to the customer and the agent would be redirected to the Case Close page.

 

Has anyone tackled a similar request?  I am a novice to Visualforce, so any assistance is greatly appreciated.

 

Thanks,