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adreamer Customer Portal self-registration and Person Accounts
Hi All,
I am trying to get visitors of a site to self-register as members using the customer portal. This is something I have done a few times now, but in this case is not working.
The logic I during self registration is as follows:
- create a user, user
- create an account of type person account
- insert the account
- change the account owner to a system admin with a role assigned
- update the account
- get the accountId
- make the following call --> ID userId = Site.createPortalUser(u, accountId, password);
The above call return userId=null, so that the customer portal user is not created.
I have tried to do "manually"what the Site.createPortalUser call does internally and it works. What I have done is as follows:
- create a user, user
- create an account of type person account
- insert the
account
- change the account owner to a system admin with a role assigned
-
update the account
- get the accountId
- get the PersonContactId (since this is a Person Account)
- assiign user.ContactId = PersonContactId
- assing user.profileId = (Id of the customer portal user profile)
- insert user
This gets me a valid userId and the person account is created and enabled for the customer portal okay.
On that basis I have tried again the call to Site.createPortalUser but instead of the accountId tried passing the PersonContactId (since it is a person account) and this did not work.
Any ideas would be very much appreciated.
Thanks in advance
there is a limit on how many person accounts can be owned by to the same internal user. Person accounts roles are tied to the owners role. If you have too many of these when you change the owner there might be performance issues.
Because of this limit it's not feasible to provide an automated self service registration for person accounts via sites (otherwise after every x number of registration you would need to pick a new owner etc..)
All Answers
Hi All,
I have realized that self-registration for person accounts it is not supported. According to the manual:
Self-RegistrationThe following apply to self-registration for sites:
As I said in my previous post, I can create a customer portal user associated with a person account, and get a valid userId. The only issue would be that I cannot set his/her password.
Do we have to live with this ?
Thanks
there is a limit on how many person accounts can be owned by to the same internal user. Person accounts roles are tied to the owners role. If you have too many of these when you change the owner there might be performance issues.
Because of this limit it's not feasible to provide an automated self service registration for person accounts via sites (otherwise after every x number of registration you would need to pick a new owner etc..)
Many thanks Bulent.
This clears things out.
Bulent,
From the business process perspective it is quite important I use person accounts and have self-registration in sites.
I understand that there is a limit to the number of person accounts a user can own. Can you give me the exact figure ?
The reason I am asking is because the following solution might work:
- I use self registration using account/contact instead of person accounts.
- I have a trigger that converts the account/contact into a person account.
If I know what's the limit on the number of person accounts a user can own, I can check how many are owned by one user and if it has reached the limit, use another user.
What do you think ?
Thanks
the default limit value is 1,000. It can be increased based on request after a review process.
Would be great to have the full source for the above.
I understand this reponse, but as ISVs build B2C applications what is the best practice for self registration? Eventually, I would like the self registration to tie into PayPalX.
self service registration support for person accounts is on our roadmap (safe harbor) for winter11 release (only authenticated website user and high volume portal user types will be supported).
Until then you can either create one account and create all the users as a contact under this account or go with b2b model (account and contact for each registration).
Thanks for the quick reply...I'll try out the Account with multiple contacts route for now.
Hi Bulent,
i am getting the same problem ,but in my case i m creating a bussiness account when doing registration.it doesn't give any exception but remain on same page. it is able to create a account and contact ,but don't able to create a user. Do you have any idea?
Regards,
Nilesh Badrakiya
Bulent, can you tell me if this same restriction applies for individual accounts created by the Non-Profit Starter Pack? We are creating contacts, NPSP creates the individual account for the contact, then we set the individual account owner id to a user (always the same one) in the role hierarchy. This was all working fine, but a few days ago we started seeing this error more and more often. There could be over a 1000 portal users whose accounts are all owned by the same user.
Can someone post the code in which you were able to enable new users under existing contact in the community. ASAP. It will be very very helpfull. As I don't do that level of SF work yet, so any help would be great.