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GreyGrey 

Sales force community portal site to track client satisfaction

Hello Everyone,

 

We would like to utilize an existing Sales Force enterprise account to perform client satisfaction surveys.

 

The requirements:

 

  1. Having the facilities for

                                                               i.      Survey Initiation

                                                             ii.      Automated user alerts

                                                            iii.      Automated user reminders

  1. The ability to be sent out to predefined groups
  2. The ability to create temporary target groups
  3. The ability to associate documents with particular surverys

We have investigated the possibility of using the following services but would prefer to implement a purely customer portal solution;

  • Survery Gizmo integration
  • QuestionPro integration
  • AppExchange App: Timba surverys

Question:

  1. Can we build a survery system conforming to the above requirements in a community portal site?

Thanks,

The Grey

 

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Kapil GoutamKapil Goutam

Hi Gray,

 

There are some salesforce apps too which you can get for these survey, you can find them on appexchange.

 

Thanks
GreyGrey

Thank You Kapil for the reply.

 

However, we would rather go with a solution which can be built using the community portal.

 

 

Thanks,

The Grey
ccuevasccuevas

Hi Grey,

 

Please send an email to Kristina Smith, so she can schedule an hour of cost-free consulting with one of their technical architects. They should be able to recommend a solution to your portal inquiry.

 

Her contact detals are shown below.

 

Kristina Smith

ksmith@ForceBrain.com

(650) 425-7474