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Solees
Open CTI demo with Nortel VoIP Phone
Hi friends, im trying to connect my computer and a Nortel VoIP phone and build a demo with the Open CTI. The Open CTI i have succesfully installed it on my Salesforce ORG, but i don't know what to do next to make this computer recieve the phone calls.
Need your help to get on the right path.
Cheers
To start building a knowledge base (as this was posted a while back) you would need some kind of telephony interface that you can access from the JS of the page. This could be AJAX or a web service or a JS wrapper of some kind. If Nortel has one you'd then build your softphone using HTML + JavaScript + Open CTI + Telephony interface.
Regards, Grant
I recommend that you also check a 3rd party software like Tenfold. It's a CTI that integrates Salesforce with phone systems, and that includes Nortel.
Key features of Tenfold include click-to-call, automatic call logging, a caller ID (screen pop), a call analytics dashboard, and more.
If you want to learn more about Salesforce-Nortel integration via Tenfold, you can check this link:
https://www.tenfold.com/integrations/salesforce/nortel