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Amit SinhaAmit Sinha 

Difference between / sites and Customer Portal

Hello Everyone,

Can someone please help me understand the difference between / sites and Customer Portal ?

Which of these products could be used to create an eService Site for customers to be able to login and create cases / access knowledge base / access other objects like their Entitlements / Contracts , etc.


Also are Service Clodu Portal and Customer Portal two different things ?

Thanks for your help in advance.
Amit Sinha

Axaykumar VaruAxaykumar Varu

Hi, Sites Sites lets you create public web applications and web sites that run natively on - under your own domain. Sites lets you easily extend the reach of your existing applications to new, external audiences, and your site visitors don't need to authenticate to view your pages. In fact, if you're already using Visualforce to create your user interfaces, it's a simple matter of bundling them into a Site to create a public web application.


see : customer portal

A Salesforce Customer Portal provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers.


see :


also read this for manage customer portal for sites :