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CharlesDouCharlesDou 

Please Help-Site Guest User and Email Alert

Hi, 

 

I created a site which contains a form that needs to be filled out by customer. After the customer submit the form, the information will goes in to object Opportunity. And after the opportunity is updated, an email alert will be sent to somebody. 

 

Here comes my problem: the email sender's name is always " Site Guest User", but I need it to be the Opportunities' Owner (a field in Opportunity), how could I do that?

 

Thank you.

Best Answer chosen by Admin (Salesforce Developers) 
RajaramRajaram

https://help.salesforce.com/htviewhelpdoc?id=creating_workflow_alerts.htm&language=en_US

 

Check out section i

All Answers

RajaramRajaram

By default the current user is what is used. For your use case, where you use the classic email alerts feature, the best bet would be use the override from address feature.
CharlesDouCharlesDou

I am a beginer in salesforce, could you tell me how to use it? Thank you.
RajaramRajaram

https://help.salesforce.com/htviewhelpdoc?id=creating_workflow_alerts.htm&language=en_US

 

Check out section i

This was selected as the best answer
CharlesDouCharlesDou

Thank you. That helps.