function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

Do "autheticated users" count as portal users re: Apex email limits?

We have a site that uses a lot of workflow email alerts to dispatch notifications to our public users. (that is, customers with an "Autheticated Website" license)


Workflow emails have a daily limit of 1000 per day * # of standard SF licenses. ( We suspected we would hit that limit sometime in the future, so we were looking for work arounds.


Sending email with Apex has this note: "You can send an unlimited amount of email to your organization’s internal users, which includes portal users." (


I thought I had found my answer! Migrate some of the workflow emails to Apex triggers. But now I'm doubting, because I don't think Autheticated Website users count as Portal users.


Does anyone know?

Best Answer chosen by Admin (Salesforce Developers) 

We some testing using anonymous apex and the Messaging classes that you can use to "reserve" emails within your limits, then sent some emails to public site users who have the Authenticated Website license, and as far as we can tell, those emails did not count against the daily limits, at least as far as the reserve methods go.

So, it looks like "public" site users count as internal/portal users, at least for the time being. Having said that, I got an update on the workflow cap for the client and we have tons, so we won't need to go this route. :P