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sw6 Case implementation on SF Communities Best Practice
I am currently working on an important project on Salesforce communities and one of the tabs that need to be accessible to external users is the cases object(my first crack at communities). I'm doing my due diligence by reading the Salesforce Case Implementation Guide here. I currently plan on using the out-of-the-box case layout for internal users and creating a visualforce page with limited number of fields for external users.
How have you implemented cases in the SF community and are there any gotchas I need to be careful about?
Hello,
Case visibility in communities is controlled by sharing rules so you should setup sharing settings for the community users for the case object before making Case object available to communities.