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jjuez Closed case + condition must have a solution
Hi all,
I would like to be able to force users to have a solution linked to a case before they can close the case. Salesforce provides the following code, which works great:
Code:
<html>
<head>
<script src="/soap/ajax/13.0/connection.js">
</script>
<script>
function init()
{
var queryResult = sforce.connection.query("Select count() from CaseSolution Where CaseId = '{!Case.Id}'");
var size = queryResult.size;
if (size > 0) {
//go to the standard case close page without invoking the override
window.parent.location.href = "{!URLFOR($Action.Case.CloseCase, Case.Id, [retURL=URLFOR($Action.Case.View, Case.Id)], true)}"
}
else {
alert("Case must contain at least one solution before it can be closed.");
//go to the standard case detail page
this.parent.location.href = "{!URLFOR($Action.Case.View, Case.Id)}";
}
}
</script>
</head>
<body onload="init()">
<p> </p>
</body>
</html>I need to extend this code to force it only when:
there is no solution linked to the case, and 2 specific values are selected in 2 different case picklist fields.
I have tried different things but nothing works.
Does anyone know? Thank you very much
Julian
Hi,
I was so happy to find this code, but have no idea where to use it. Is it an s-control or what? Can anyone help?
Thank you-
Lisa
Lisa,
1. Create a new S-Control, Type = HTML, and just copy/paste the code
2. Override the "Close Case" button with your S-Control
However, I am still not able to add one extra condition (which is the value of a picklist field). I always get "error on page" messages when clicking on the button.
Anyone who can help me??
Thank you