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john bondjohn bond 

CTI Toolkit 4.01 Error: API Limit exceeding.

Hi,

We are using CTI Toolkit 4.01. Our API count is exceeding. We generated reports for API count. 
In the report there are two rows. One showing the API is used by Client Id CTIAdapter and in other one it is showing nothing. (No Client ID).

What is making those API calls without Client Id? These API calls increasing even after agent is logged out from the adapter.

Thanks