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bitHead Open CTI onClickToDial event not firing with some Contacts
Hi,
I have records listed in "Recent Contacts", each with green phone icons beside their phone numbers. One will fire the Open CTI onClickToDial event, the other will not. The green phone icon seems indicative that they both have clickToCall enabled, and they both have identical phone numbers. Why is triggering the onClickToDial event, and the other is not ?
The difference between the contacts is that one is also a user, and the other is not. If I go into the one who is a user, and look at his settings, the phone is dimmed there, and hovering tells me that Click to Call is disabled....but how to turn it back on ?