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log phone call with Open CTI
Hi All
I am using Open CTI for the integration.
I want to log a phone call in salesforce so that it shows up in all call center reports.
If I use
sforce.interaction.saveLog(object:string, saveParams:string, (optional) callback:function)
then
- What will be the object name (PhoneCall)?
- how do I associate it with a record so that it shows up in conact activity history
please suggest
Please find the example from salesforce
You can view full sample here http://www.salesforce.com/us/developer/docs/api_cti/index.htm
HI john
Sorry if my question is stupid
Do you have any external adapter which can interact with your softphone layot? In my understanding open cti can't talk with the telephone network.In my understanding we can integrate the adapter with softphone using canvas.is my understanding right? If yes how can open cti interact with this adapter ?Do u have any code samles with u?
Thanks...!