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varma 116varma 116 

E-Mail to Case

hi group,

 

                 In E-Mail to Case what are the mandatory values to be passed . And can any one explain to me in detail about E-mail to Case, In the sense where to be used and why ...

       

     Thanks for giving reply in (advance)

                    Thanks and Regards

                            Varma

 

                                     

alibzafaralibzafar

https://login.salesforce.com/help/doc/en/customizesupport_email.htm
Ritesh AswaneyRitesh Aswaney

There are 2 options : the Java Client (On Premise) and the On Demand Email 2 Case. The only advantage the Java client has is it can handle attachments larger than 10 MB (and some level of security, because it runs within your firewall)

 

Here is a great video tutorial which explains just how Email2Case (On Demand) works :

 

http://www.youtube.com/watch?v=jG55KjTGdOw
gautam_singhgautam_singh

You can choose whether to set up On-Demand Email-to-Case or Email-to-Case.


On-Demand Email-to-Case enables you to solely use Force.com to convert Email to cases , whereas Email-to-Case enables you to use salesforce.com and your email system to convert email to cases.


For On-Demand Email-to-Case:

    Define email addresses on your email system for case submissions.
    Create email routing addresses that include the addresses defined for cases.
    Configure your email system to forward case submissions to the Email Services Address provided to you by Salesforce.
    Enable On-Demand Email-to-Case.

For Email-to-Case:

    Download the Email-to-Case agent from the Apex Developer Network
    Install the agent behind your network firewall.
    Configure email routing addresses.
    Enable Email-to-Case.

Check this  Blog for a conceptual knowledge .

 


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