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Problem with merge fields in email alerts from Approval Process

Hi,

 

I have created an Approval Process and an email alert inside this approval process. As in Salesforc, you need to chose an object on which to create an Approval Process and also an object on which to create an email alert. But the email template that I have chosen contains merge fields from other objects as well. The problem is that when these email alerts are sent out from the approval process, the merge fields from other objects translate to NULL. I understand that this is because the email alerts are created on one object only.
But the facility to create email templates is an independednt feature in Salesforce and you can embed mege fields from various objects into an email template.  So, I am looking for a way how I can get these merge fields from other objects to also populate/transalte into their real values when the email alert is sent out from the approval process.

Please help urgently.