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Darryl Singh Case Emails - How To Activate in Mobile Configurations
Hi Everyone, we are setting up the Salesforce Mobile i-phone app for our field service engineers. They need access to case e-mails on their i-phones. However, the Case Email related list is not available to be added to the Mobile Configuration. We tried creating a web link to the Salesforce email message list page, and that worked just fine, except it forces you to sign on and it takes you outside the Salesforce Mobile App. Does anybody know how to show the case emails in the native mobile app?
Hi,
Have you figured out how to activate case emails in mobile app
Not yet. Case Emails cannot be part of a Mobile Configuration, that much is sure. I don't think there's much demand for this capability, so Salesforce is not likely to fix this.