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gsickalgsickal 

Personal Email Templates for Case Management

I created some email templates to use for case management and stored them in the "My Personal Email Templates" folder, but when I try to assign these rules by going to Cases...Support Settings...Edit and then try to assign them to the case creation or case assignment templates, they don't show up in the lookup picklist.  Only the samples templates in the "Unfiled Public Email Templates" folders show up.  Any ideas why?
ScotScot
I helieve that you'll find that personal email templates can't be used for the case responses. You'll need to re-save a copy in one of the publically available folders ... either the Unfiled Public Email Templates folder which you have by default, or in another one (recommended) -- say Case Templates...