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rpr Workflow rule not working as expected -- seeking help!
I have a workflow rule that is not working as expected, and am hoping that someone in this community may have some insights regarding why, and what I can do to resolve it.
What I am trying to do is change the record type when a certain condition is met -- and only when this condition is met. The criteria I am using is:
| Rule Criteria |
(Task: Status equals Completed) and (Current User: Profile equals Mitchell Field Services) | ||
The workflow action is a field update.
| Object | Task | ||
| Field to Update | Task Record Type | ||
| Field Data Type | Record Type | ||
| Field Value | Field Service Task-COMPLETE | ||
What is happening is that the record type gets updated to Field Service Task-COMPLETE, regardless of what the user's profile is.
Any ideas?