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RM-TeamRM-Team 

Problems with the Case Detachifier

Hello,
 
I'm trying to erase some attachements in our cases and i whant to save them with an ftp connection on our server. The ftp connection works and the case detachifier is connected to our server but when I'm trying to start the process then I'm getting following error message:
 
unable to save attachement xxx.jpg This attachement will not be removed. The specific error is: The remote server returned an error: (550) file unavailable (e.g., file not found, no access).
 
Anybody an idea, what can be the reason?
 
Thanks in advance
Sascha