We are using email2case with our Google Apps account so all emails to support@ get picked up by the email2case agent and piped in

It works apart from intermittently it will just *crash or hang* where it fails to connect to Salesforce or fails with a connection error when connecting to imap.gmail.com (see below)

2009-01-26 17:14:34,468 [Timer-0] INFO     processing 0 messages

2009-01-26 17:25:03,812 [Timer-0] ERROR Unable to connect to mail service.

Service: imap.gmail.com

User: support@domain.co.uk

Message: * BYE Temporary System Error;

  nested exception is:

        com.sun.mail.iap.ConnectionException: * BYE Temporary System Error

Worse still ... it doesnt re-connect .. so our support system just dies 

We have been advised (by Salesforce support) that it doesnt work with Google Apps, however, we tried it on another IMAP email account and experienced the same problems

It is making the email2Case totally useless for us as we have keep resetting agent to get it to start polling again.

Attached our config files incase there is something obvious we've missed but it works most of the time

============= Email2Case.txt =================

 <configFile>

    <server1>

        <url>imap.gmail.com</url>

<protocol>imaps</protocol>

        <port>993</port>

        <userName>support@domain.co.uk</userName>

        <password>*****</password>

        <interval>10</interval>

        <inbox>Inbox</inbox>

        <readbox>_READ</readbox>

        <errorbox>_ERROR</errorbox>

    </server1>

</configFile>

======  SFDCCONFIG.TXT ======================

 <configFile>

    <sfdcLogin>

        <url>https://www.salesforce.com/services/Soap/u/9.0</url>

        <userName>me@domain.co.uk</userName>

        <password>*******</password>

        <loginRefresh>30</loginRefresh>

        <timeout>3000</timeout>

    </sfdcLogin>

    <notify>

<notifyEmail>admin@domain.co.uk</notifyEmail>

        <from>admin@domain.co.uk</from>

        <host>smtp.gmail.com</host>

<port>465</port>

        <user>support@domain.co.uk</user>

        <password>*******</password>

        <service>com.sforce.mail.SMTPNotification</service>

    </notify>

    <attachments>

        <largeAttachmentDirectory>c:\\EmailAgent\\Attachments\\</largeAttachmentDirectory>

        <largeAttachmentURLPrefix>file://vegas/Attachments/</largeAttachmentURLPrefix>

        <largeAttachmentSize>0.01</largeAttachmentSize>

    </attachments>

    <services>

        <com.sforce.mail.EmailService>C:\\EmailAgent\\email2case.txt</com.sforce.mail.EmailService>

    </services>

</configFile>