+ Start a Discussion
hyper2005hyper2005 

email2case

Hi all!
We are experiencing some problems with mail2case software; Sometimes the software stops and doesn't open the cases in salesforce We think the problem could be located in the header of the mail message; Can you pls take a look at the header we attach and let us know your opinion about it?
Your help would be appreciated!

Thanks


Return-path: <test@test.com>
Received: from smtp0.libero.it (unverified [193.70.192.33]) by hypermail01.hypercheck.net  (Vircom SMTPRS 4.1.361.21) with ESMTP id <B0014574659@hypermail01.hypercheck.net> for <customer.service@hypercheck.it>;  Thu, 14 Jul 2005 09:16:42 +0200
X-IADB2: None
X-Bonded-Senders: None
X-Habeas: None
Received: from localhost (172.16.1.82) by smtp0.libero.it (7.2.063)
        id 42D4C7660003FBA8 for customer.service@hypercheck.it; Thu, 14 Jul
2005 09:14:16 +0200
Received: from test.com (151.38.23.104) by smtp20.libero.it
(7.0.027-DD01)
        id 41D02BD307F41902 for customer.service@hypercheck.it; Thu, 14 Jul
2005 09:14:16 +0200
Message-ID: <386-22005741471528203@test.com>
From: test@test.com
To: customer.service@hypercheck.it
Subject:
Date: Thu, 14 Jul 2005 09:15:28 +0200
MIME-Version: 1.0
Content-type: text/plain; charset=US-ASCII
X-Virus-Scanned: by amavisd-new at libero.it serv3
Sender: customer.service-request@hypercheck.it


 

fifedogfifedog
Hyper,
not sure but did you pull the down the toolkit within the last 10 days? If not then I would suggest in getting it again. a new version was release just recently.
hyper2005hyper2005
Yes, we have the latest release.
fifedogfifedog
Have you called up support? I've called them on some other issue with the Email2Case and they've been helpful.