function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
AnuAnu 

EmailToCase Agent - How should app run in the background?

Hi,

We are thinking of using EmailToCase Agent and we were wondering about how this application should run in the background (it can't be a scheduled task?). Is it just clicking the bat file?  What happens when server is to be rebooted? 

Readme.txt has following:

To run the Email Agent now, on win32 you can use the supplied bat file
  email2case.bat and the agent will start polling your mail servers.

Any help would be appreciated.
Thanks,

 

MogyMogy

I am no expert in this area but we have been investigating this tool recently.

The batch file should be executed, this will then start polling your mailbox at the specified interval. if there are mails to process then it will do so otherwise it will sleep until the next time to check the mailbox.

The batch file should be executed and then left.

From reading other responses on these forums you could use tools to wrap it into a service.

When the server is rebooted you need to remember to execute the batch file

nice and simple