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Email2case no ticket origin being set on some tickets


We are seeing some strange behaviour with the email2case tool. The tool generally works well (apart from my previous post ) however we are getting some tickets being raised with no ticket origin set. and because of this it means that the auto response is not happening.

Has anyone else experienced this?

Any thoughts on where to start looking? should I turn up the logging if so how?



I have this happen when sending to the support email address from our internal email system. There may be some domain checking or source ip stuff happening. hope that helps.
Are you still experiencing this?

I believe this has been addressed in a server side update.