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ChichoChicho 

update knowledge base

I'm trying to install knowledge base PKB3 but first I have to remove PKB2 from my environment. 

I can't remove PKB2 because some of the components are referenced somewhere else like in Static Resources or Visualforce Pages.

How can update my knowledge base without losing the customization we have done to it? Can I update from PKB2 to PKB3 and keep the development done?

Thanks!
Best Answer chosen by Chicho
Sonam_SFDCSonam_SFDC
PKB is an unmanaged package its not really possible to upgrade  from one version to another and the option remains to uninstall the PKB2 and deploy PKB3 : https://org62.my.salesforce.com/kA130000000Pszc?kavVersion=38&lang=en_US&popup=true

(I would suggest you take a backup of the customizations using Force.com IDE)