function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
NenzSCLoveNenzSCLove 

Service Console - Chatter Messenger - Where / How?

My client wishes to use chatter messenger in a service cloud console. My client does NOT want to use Chatter Desktop.  
1. Can Chatter messenger be displayed in the Service Cloud console without any coding similar to the non service cloud console?
2. If not, can it be surfaced via a custom console component and how?
3. If none of the above, what besides chatter desktop to SC customers use for a messenger when using the SC Console?

Thanks!
Satish_SFDCSatish_SFDC
Unfortunately including Chatter messenger in the console is not possible with the default functionality.

Check the idea below:
https://success.salesforce.com/ideaView?id=08730000000iqrgAAA

Regards,
Satish Kumar
Nenz2Nenz2
Thanks so much for the link. I won't hold my breath. :)
Small Rant. I guess I'm getting tired of telling my client that I can't do x,y,z and have to wait for ideas to be implemented. etc. The flashy demos has him salivating but a real world implementation never seems to work in our case.  The SC Console seems a bit behind on a consisent basis.