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How to solve real-time problem?

Hi all, 
is there any process or apps in the salesforce to fit the following cases assuming users are out of office and has no access to the desktop?
1. Users may need to access to the salesforce via their ipad or mobile, because they may need to report some urgent cases or problems.
2. When the user report the urgent case, the support could see the location of the user, so that he could find the user immediately without asking the user.
3. When some user has too many tasks to do, he need to assign some tasks, which he could no finish, to some other users. Then he could user the mobile to do it.

Best Answer chosen by msb-appsupport1.3905906418879758E12
Bryn JonesBryn Jones
1. Salesforce 1..... or or

2. This is your best option byfar.....   or more advanced is

3. There are some apps that are not very good and are just a copy of TaskRay. TaskRay in appexchange is your best option

ope this helps...
If it did please mark as answer.

Thanks Bryn