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raju123 field service dispach contact center
Hi,
Can any body tell me the answer for the following question.
Universal Containers is setting up a field service dispach contact center.
Which functionality should be considered when designing the contact center? Choose 2 answers.
A. Chatter groups for customers
B. Mobile access to case information
C. Visibility into service entitlements
D. Predictive dialer for outbound calls
Thanks in advance
Can any body tell me the answer for the following question.
Universal Containers is setting up a field service dispach contact center.
Which functionality should be considered when designing the contact center? Choose 2 answers.
A. Chatter groups for customers
B. Mobile access to case information
C. Visibility into service entitlements
D. Predictive dialer for outbound calls
Thanks in advance
Universal Containers wants to improve their field service operations. Some challenges they are encountering include: mis: 65. wasted trips to the warehouse to stock parts for their next job location, and missed sales opportunities.
Which strategy should a consultant recommend? Choose 2 answers
A. Provide access to a knowledge base with product brochures.
B. Deploy mobile devices with access to real-time customer data.
C. Enable performance and fault monitoring in the field service application.
D. Equip the IVR for warehouse cross reference and location information."
and for the second question, B and D
Regards,
Satish Kumar
I am preparing for my service cloud exam, can you please share your contact details. my email Id is sudharshan.suji@gmail.com