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routing leads from one queue to another queue,
I had mexico and south america leads in one queue.those leads should be routed to USA queue depends upon product id(ex product id:23).
appreciate your help advance
appreciate your help advance
Please use Lead Assignment Rules, (setup, customize, lead, assignment rules).
https://help.salesforce.com/HTViewHelpDoc?id=customize_leadrules.htm&language=en_US
Hope this helps!
Best Regards!
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J G
Please mark the above answer as Solved!
Regards,
J G