You need to sign in to do that
Don't have an account?
SaurabhGupta_
How to get Ani (Caller Number) value in Apex controller when I am using open CTI?
I have used pop to visualforce page in softphone layout. My custom vf page is popping in the new tab of service console. But I am not able to get the ANI(Caller number) value in apex controller.
It was available in old version of CTI but in open CTI I am not able to get ANI. Please suggest.
It was available in old version of CTI but in open CTI I am not able to get ANI. Please suggest.
Looks like this issue has been addressed in the link below,
http://www.linkedin.com/groups/How-get-ANI-value-in-4216754.S.5841808408478498820
Have a look at this thread on the developer forums - https://developer.salesforce.com/forums/ForumsMain?id=906F00000009Ecq
In a nutshell, your Open CTI partner is responsible for passing along call data to the Visualforce Screen pop.
Regards,
Ashish
example:
Best,
Andreas